The best CNAs show empathy and compassion for patients and others and have a caring bedside manner that puts patients at ease.
Another important quality is excellent communication skills; CNAs must have strong communication skills to know how and when to communicate most effectively to meet people’s needs. Written communication skills are also important when reporting and documenting details about a patient’s wellbeing and care.
Attention to detail is also very important. CNA’s need to pay very close attention to patients’ nonverbal cues and be on the lookout for any physical or mental health changes. Noticing small details can save lives.
Patience is a must-have CNA skill. CNA’s often work with sick patients who may be irritable due to medical issues. In some cases, elderly patients may be confused, scared, aggressive, or suspicious of their environment and the people trying to help them. By remaining calm and supportive, CNA’s can provide the best care.